What is service type in SAP EP-KM-COL - KM Collaboration: Basic Tools?

SAP Term: service type

• Component: EP-KM-COL

• Component Name: KM Collaboration: Basic Tools

• Description: A specific type of online collaboration service in a collaboration room, such as chat, application sharing, or online meeting that is provided bya Synchronous Collaboration provider. A given provider can provide one or more types.

Smart SAP Assistant

• Key Concepts: 
  Service type is a feature of the SAP Knowledge Management Collaboration (KMC) Basic Tools component. It is used to define the type of service that is provided by a particular service provider. The service type can be used to categorize services and to assign them to different service providers. 
  
  How to use it: 
  The service type can be used to assign services to different service providers. For example, if a company provides both web design and software development services, they can assign each service to a different service provider. This allows the company to easily manage their services and ensure that each provider is providing the best quality of service. 
  
  Tips & Tricks: 
  When assigning services to different service providers, it is important to consider the skills and experience of each provider. This will ensure that the services are being provided by the most qualified provider. Additionally, it is important to consider the cost of each service when assigning them to different providers. 
  
  Related Information: 
  The SAP Knowledge Management Collaboration (KMC) Basic Tools component also includes features such as Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Service Level Indicators (SLIs). These features can be used to ensure that services are being provided in accordance with agreed upon standards and objectives.