What is toggle in SAP CS - Customer Service?

SAP Term: toggle

• Component: CS

• Component Name: Customer Service

• Description: A function in the toolbar that switches between a call on hold and an active call by automatically placing the active call on hold, and vice versa. In other words, this function involves switching back and forth between two calls, one active and one on hold.

Smart SAP Assistant

• Key Concepts: 
  Toggle is a feature in SAP Customer Service (CS) that allows users to switch between different views of the same data. It enables users to quickly and easily compare different perspectives of the same information. 
  
  How to use it: 
  To use the toggle feature, users must first select the data they want to view. Then, they can click on the toggle icon in the toolbar to switch between different views of the data. The toggle icon looks like two arrows pointing in opposite directions. 
  
  Tips & Tricks: 
  When using the toggle feature, it is important to remember that it only works with data that has been selected. If no data is selected, then the toggle feature will not work. Additionally, it is important to note that the toggle feature only works with certain types of data. 
  
  Related Information: 
  For more information about using the toggle feature in SAP Customer Service, please refer to the official SAP documentation. Additionally, there are many online tutorials and videos available that provide step-by-step instructions on how to use this feature.