What is 'solution search' in SAP CS - Customer Service?

solution search - Overview

• Component: CS

• Component Name: Customer Service

• Description: Component in the Customer Interaction Center which enable the agent to directly access the search function of the solution database.

solution search - Details

• 
  Key Concepts: 
  Solution Search is a feature in SAP Customer Service (CS) that allows users to quickly and easily search for solutions to their customer service inquiries. It uses a combination of natural language processing and machine learning algorithms to provide users with the most relevant answers to their questions. 
  
  How to use it: 
  Solution Search can be accessed from the SAP CS home page. Once there, users can enter their query into the search bar and the system will return a list of relevant solutions. Users can then select the solution that best fits their needs. 
  
  Tips & Tricks: 
  When using Solution Search, it is important to be as specific as possible when entering your query. This will help ensure that you get the most accurate results. Additionally, it is helpful to use keywords related to your inquiry in order to narrow down the list of results. 
  
  Related Information: 
  For more information on Solution Search, please refer to the SAP CS documentation or contact your local SAP representative.