What is serviceable item in SAP CS - Customer Service?

SAP Term: serviceable item

• Component: CS

• Component Name: Customer Service

• Description: Object on which services or customer services can be performed. Serviceable objects do not have to be physical devices enabling both concrete devices and also software to be represented. These items can also be managed using serial numbers.

Smart SAP Assistant

• Key Concepts: 
  A serviceable item is a type of material in the SAP Customer Service (CS) component that can be serviced or repaired. It is a physical item that can be tracked and monitored throughout its life cycle. Serviceable items are typically used in the repair and maintenance of customer equipment. 
  
  How to use it: 
  In SAP CS, serviceable items are used to track and monitor the repair and maintenance of customer equipment. They are used to record the details of the serviceable item, such as its serial number, model number, and other relevant information. This information is then used to generate service orders, which are used to track the progress of the repair or maintenance process. 
  
  Tips & Tricks: 
  When creating a serviceable item in SAP CS, it is important to ensure that all relevant information is entered accurately. This will help ensure that the service order is generated correctly and that the repair or maintenance process runs smoothly. 
  
  Related Information: 
  For more information on serviceable items in SAP CS, please refer to the SAP Help Portal or contact your local SAP support team.