What is service zone in SAP CS - Customer Service?

SAP Term: service zone

• Component: CS

• Component Name: Customer Service

• Description: Geographical area in which services are provided under certain conditions. &EXAMPLE& For service zone 1 within a radius of 50 miles travel costs are not charged, for service zone 2 between 50 and 100 miles from the service company a certain portion of the travel costs is charged, and for service zone 3 over 100 miles away the total travel costs are invoiced.

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• Key Concepts: 
  Service zone is a component of the SAP Customer Service (CS) module. It is used to define the geographical area in which a service technician can provide services. It is also used to assign service technicians to service orders and to determine the cost of providing services. 
  
  How to use it: 
  In order to use the service zone component, you must first define the geographical area in which services will be provided. This can be done by entering the coordinates of the area or by drawing a map of the area. Once the area has been defined, you can assign service technicians to service orders within that area. You can also set up cost rules for providing services within that area. 
  
  Tips & Tricks: 
  When defining a service zone, it is important to consider the size of the area and the number of service technicians that will be assigned to it. This will help ensure that services are provided efficiently and cost-effectively. Additionally, it is important to keep track of any changes in the geographical area so that service technicians are assigned correctly and cost rules are updated accordingly. 
  
  Related Information: 
  The SAP Customer Service (CS) module also includes other components such as Service Order Management, Service Contract Management, and Service Level Agreements. These components can be used in conjunction with Service Zone to provide comprehensive customer service solutions.