What is service request in SAP CS - Customer Service?

SAP Term: service request

• Component: CS

• Component Name: Customer Service

• Description: A service notification requesting the service or customer service department to perform a particular activity. The activity is not intended to repair a malfunction or damage; a sales notification would be created for this. The service request is used more in the case of reconstructions, and replacements.

Smart SAP Assistant

• Key Concepts: 
  A service request is a type of ticket in SAP Customer Service (CS) that is used to document and track customer service requests. It is used to record customer inquiries, complaints, and requests for assistance. The service request is created by the customer service representative and assigned to the appropriate personnel for resolution. 
  
  How to use it: 
  To create a service request, the customer service representative must first enter the customer's contact information and the details of the request. The representative then assigns the request to the appropriate personnel for resolution. The assigned personnel will then work on resolving the issue and updating the status of the request until it is closed. 
  
  Tips & Tricks: 
  When creating a service request, it is important to provide as much detail as possible in order to ensure that the issue can be resolved quickly and efficiently. Additionally, it is important to keep track of all open service requests in order to ensure that they are addressed in a timely manner. 
  
  Related Information: 
  For more information on SAP Customer Service, please refer to the SAP Help Portal or contact your local SAP representative.