What is service plan in SAP CS - Customer Service?

SAP Term: service plan

• Component: CS

• Component Name: Customer Service

• Description: Description of the service and maintenance work to be performed, where the deadlines and the scope of the work are defined for a service object. There are three types of service plans: Time-based service plans Performance-based service plans Multiple counter plans

Smart SAP Assistant

• Key Concepts: 
  A service plan in SAP Customer Service (CS) is a document that outlines the services that a customer can expect from a service provider. It includes details such as the type of service, the duration of the service, and the cost of the service. The service plan also outlines any additional services that may be provided, such as maintenance or repair services. 
  
  How to use it: 
  Service plans are created in SAP CS and can be used to define the services that a customer can expect from a service provider. The service plan can be used to define the scope of services, the duration of the services, and any additional services that may be provided. The service plan can also be used to track the progress of the services and ensure that they are being delivered as expected. 
  
  Tips & Tricks: 
  When creating a service plan in SAP CS, it is important to ensure that all details are accurate and up-to-date. This will help to ensure that customers receive the services they expect and that any additional services are provided as expected. It is also important to review the service plan regularly to ensure that it is still relevant and up-to-date. 
  
  Related Information: 
  For more information on creating and managing service plans in SAP CS, please refer to the SAP Help Portal or contact your local SAP support team.