What is service master record in SAP CS - Customer Service?

SAP Term: service master record

• Component: CS

• Component Name: Customer Service

• Description: Product/material master record, in which a service is described in the same way as a physical product, including pricing information.

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• Key Concepts: 
  A service master record is a document in SAP Customer Service (CS) that contains all the information about a service item. It includes the service item's description, pricing, and availability. It also contains information about the service item's related components, such as spare parts and labor. 
  
  How to use it: 
  The service master record is used to create service orders and contracts. It is also used to track the status of service items and to generate reports. The service master record can be accessed through the SAP CS module. 
  
  Tips & Tricks: 
  When creating a service master record, make sure to include all relevant information about the service item. This will help ensure that the service order and contract are accurate and up-to-date. 
  
  Related Information: 
  The service master record is related to other documents in SAP CS, such as the customer master record and the material master record. It is also related to other modules, such as Sales and Distribution (SD) and Materials Management (MM).