What is service agreement in SAP CS - Customer Service?

SAP Term: service agreement

• Component: CS

• Component Name: Customer Service

• Description: Longer-term agreement between business partners, in which conditions such as prices and available products are defined. These conditions and products apply for all service contracts or service orders that are created with reference to the service agreement. Service agreements do not contain any target value or any target amount.

Smart SAP Assistant

• Key Concepts: 
  A service agreement in SAP Customer Service (CS) is a contract between a customer and a service provider that outlines the services to be provided, the terms of payment, and any other conditions related to the service. It is used to define the scope of services, the duration of the agreement, and any other relevant details. 
  
  How to use it: 
  In SAP CS, service agreements are created in the Service Agreement Management (SAM) module. The user can define the services to be provided, set up payment terms, and specify any other conditions related to the service. The user can also set up notifications for when certain conditions are met or when certain actions need to be taken. 
  
  Tips & Tricks: 
  When creating a service agreement in SAP CS, it is important to ensure that all relevant details are included. This includes specifying the services to be provided, setting up payment terms, and defining any other conditions related to the service. It is also important to set up notifications for when certain conditions are met or when certain actions need to be taken. 
  
  Related Information: 
  For more information on service agreements in SAP CS, please refer to the SAP Help Portal or contact your local SAP representative.