What is queue in SAP CS - Customer Service?

SAP Term: queue

• Component: CS

• Component Name: Customer Service

• Description: List of calls waiting to be answered by an agent.

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• Key Concepts: 
  A queue in SAP Customer Service (CS) is a list of activities that need to be completed. It is used to manage customer service tasks and prioritize them according to their importance. The queue can be used to assign tasks to specific users or teams, and can also be used to track the progress of tasks. 
  
  How to use it: 
  To use the queue in SAP CS, first create a list of activities that need to be completed. Then assign each activity to a specific user or team. Finally, track the progress of each task in the queue. 
  
  Tips & Tricks: 
  When creating a queue in SAP CS, it is important to prioritize tasks according to their importance. This will help ensure that the most important tasks are completed first. Additionally, it is important to regularly review the progress of tasks in the queue and adjust priorities as needed. 
  
  Related Information: 
  For more information on queues in SAP CS, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/SAP_CUSTOMER_SERVICE/7.0/en-US