What is operator in SAP CS - Customer Service?

SAP Term: operator

• Component: CS

• Component Name: Customer Service

• Description: End operator/user of a piece of equipment. The operator is the last link in the processing of obtaining a piece of equipment: Producer -> customer -> end customer -> operator The operator is defined by a customer master record and can be a company, a department or an individual. The operator can also be the customer or end customer.

Smart SAP Assistant

• 
  Key Concepts: 
  An operator in SAP Customer Service (CS) is a user who is responsible for the day-to-day operations of the system. They are responsible for creating and maintaining customer service orders, managing customer service activities, and providing customer service support. 
  
  How to use it: 
  Operators can use the SAP CS system to create and manage customer service orders, manage customer service activities, and provide customer service support. They can also use the system to track customer service requests, monitor customer service performance, and generate reports. 
  
  Tips & Tricks: 
  Operators should be familiar with the SAP CS system and its features in order to effectively use it. They should also be aware of the different types of customer service orders that can be created and managed in the system. 
  
  Related Information: 
  For more information on operators in SAP CS, please refer to the SAP Help Portal or contact your local SAP representative.