What is logging in SAP CS - Customer Service?

SAP Term: logging

• Component: CS

• Component Name: Customer Service

• Description: Recording by CIC of call-related activities activities performed by agents, events occurring in the background, and business transactions. CIC writes the recorded information to logging tables.

Smart SAP Assistant

• Key Concepts: 
  Logging in SAP Customer Service (CS) is the process of recording and tracking customer service activities. It is used to document customer interactions, such as service requests, complaints, and feedback. Logging also helps to identify trends in customer service and can be used to improve customer service processes. 
  
  How to use it: 
  In SAP CS, logging is done through the Logging tab. This tab allows users to enter information about customer interactions, such as the customer’s name, contact information, and the type of service request. The logged information can then be used to track customer service activities and identify trends in customer service. 
  
  Tips & Tricks: 
  When logging customer interactions in SAP CS, it is important to be as detailed as possible. This will help ensure that all relevant information is captured and can be used to improve customer service processes. Additionally, it is important to ensure that all logged information is accurate and up-to-date. 
  
  Related Information: 
  For more information on logging in SAP CS, please refer to the SAP Help Portal or contact your local SAP representative.