What is link in SAP CS - Customer Service?

SAP Term: link

• Component: CS

• Component Name: Customer Service

• Description: A connection between a symptom and one or more solutions in the SDB. A link is dynamic in that it can be changed for various reasons, for example, a solution is no longer valid for a symptom.

Smart SAP Assistant

• Key Concepts: 
  Link is a feature in SAP Customer Service (CS) that allows users to connect different objects, such as customer orders, service orders, and service contracts. This feature enables users to quickly access related information and documents in one place. 
  
  How to use it: 
  To use the link feature in SAP CS, users must first select the object they want to link. Then, they can select the related object they want to link it to. Once the objects are linked, users can access all related information and documents in one place. 
  
  Tips & Tricks: 
  When linking objects in SAP CS, it is important to ensure that the objects are related. This will help ensure that all relevant information is accessible in one place. Additionally, users should take advantage of the “Linked Objects” tab in SAP CS to quickly view all linked objects. 
  
  Related Information: 
  For more information on using the link feature in SAP CS, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/SAP_CS/7.0/en-US/f3f9a8d2b6c14e8a9f3d7c2b5f9a4d1e.html