What is 'inbound call' in SAP CS - Customer Service?

inbound call - Overview

• Component: CS

• Component Name: Customer Service

• Description: Call received by a call center from an outside party.

inbound call - Details

• 
  Key Concepts: 
  Inbound call is a term used in the SAP Customer Service (CS) component. It refers to a customer service call that is initiated by a customer or other external party. The purpose of an inbound call is to provide assistance to the customer, such as answering questions, resolving issues, or providing information. 
  
  How to use it: 
  Inbound calls are typically handled by customer service representatives who are trained to provide assistance and support. The representative will typically ask the customer for information about their issue or request, and then provide the necessary assistance. In some cases, the representative may need to transfer the call to another department or specialist for further assistance. 
  
  Tips & Tricks: 
  When handling an inbound call, it is important to be patient and courteous. Listen carefully to the customer's issue and ask questions if necessary. Provide clear and concise answers and be sure to follow up with the customer after the call is completed. 
  
  Related Information: 
  Inbound calls are just one part of the overall customer service process. Other aspects of customer service include outbound calls, email support, live chat support, and social media support. All of these methods can be used to provide assistance and support to customers.