What is 'front office' in SAP CS - Customer Service?

front office - Overview

• Component: CS

• Component Name: Customer Service

• Description: Main CIC screen from which an agent performs activities and transactions. It can be customized for agent and business needs.

front office - Details

• 
  Key Concepts: 
  Front office is a term used to describe the customer-facing activities of an organization. In the context of SAP Customer Service (CS) component, it refers to the activities that are performed by customer service representatives to interact with customers and provide them with support. This includes activities such as responding to customer inquiries, resolving customer complaints, and providing product information. 
  
  How to use it: 
  The SAP CS component provides tools and features that enable customer service representatives to effectively manage front office activities. These include features such as customer relationship management (CRM) tools, customer service portals, and automated workflows. These tools help customer service representatives to quickly respond to customer inquiries, resolve customer complaints, and provide product information in an efficient manner. 
  
  Tips & Tricks: 
  It is important for customer service representatives to be familiar with the features of the SAP CS component in order to effectively manage front office activities. Additionally, it is important for customer service representatives to stay up-to-date on the latest product information in order to provide accurate and timely responses to customers. 
  
  Related Information: 
  For more information on the SAP CS component, please refer to the official SAP website (https://www.sap.com/products/customer-service.html). Additionally, there are many online resources available that provide detailed tutorials on how to use the various features of the SAP CS component.