What is employee capacity in SAP CS - Customer Service?

SAP Term: employee capacity

• Component: CS

• Component Name: Customer Service

• Description: The capacities can be subdivided into employee capacities individual employees for which the available capacities can then be maintained, in order to guarantee more detailed shift planning and scheduling in capacity planning. Capacity requirements can be assigned or scheduled to these individual capacities in the graphical or tabular planning board.

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• Key Concepts: 
  Employee capacity is a feature of SAP Customer Service (CS) that allows users to plan and manage the workload of their employees. It enables users to assign tasks to employees based on their availability and skills, as well as track the progress of each employee’s tasks. This helps ensure that tasks are completed in a timely manner and that employees are not overworked.
  
  How to use it: 
  To use employee capacity, users must first create a capacity plan for each employee. This plan should include the employee’s availability, skills, and any other relevant information. Once the plan is created, users can assign tasks to employees based on their capacity plan. They can also track the progress of each employee’s tasks and make adjustments as needed.
  
  Tips & Tricks: 
  When creating a capacity plan for an employee, it is important to consider their skills and availability. This will help ensure that tasks are assigned to the right person and that they are able to complete them in a timely manner. Additionally, it is important to regularly review and adjust the capacity plans as needed to ensure that employees are not overworked or underutilized.
  
  Related Information: 
  For more information about employee capacity in SAP Customer Service, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/SAP_CUSTOMER_SERVICE/7.0/en-US