What is blind transfer call in SAP CS - Customer Service?

SAP Term: blind transfer call

• Component: CS

• Component Name: Customer Service

• Description: Call that an agent transfers to another agent without first talking to the other agent.

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• Key Concepts: 
  A blind transfer call is a feature in the SAP Customer Service (CS) component that allows a customer service representative to transfer a customer’s call to another representative without the customer being aware of the transfer. This feature is useful for quickly transferring customers to the most appropriate representative for their needs. 
  
  How to use it: 
  To use the blind transfer call feature, a customer service representative must first identify the customer’s needs and then select the appropriate representative to transfer the call to. The representative can then initiate the blind transfer by pressing a button on their phone or computer. The customer will not be aware of the transfer and will be connected directly to the new representative. 
  
  Tips & Tricks: 
  When using the blind transfer call feature, it is important to ensure that the customer’s needs are accurately identified before transferring them. This will help ensure that they are connected with the most appropriate representative for their needs. Additionally, it is important to ensure that all relevant information is shared with the new representative before transferring the call. 
  
  Related Information: 
  The blind transfer call feature is part of SAP Customer Service (CS). It can be used in conjunction with other features such as automated call routing and customer self-service options. Additionally, SAP CS also offers features such as customer segmentation and analytics tools to help improve customer service efficiency.