What is Automatic Number Identification in SAP CS - Customer Service?

SAP Term: Automatic Number Identification

• Component: CS

• Component Name: Customer Service

• Description: Telephone network feature that passes in real time the caller's phone number to the call center.

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• Key Concepts: 
  Automatic Number Identification (ANI) is a feature of the SAP Customer Service (CS) component that allows customers to quickly and easily identify themselves when calling customer service. ANI works by automatically recognizing the caller's phone number and providing the customer service representative with the customer's information. This helps to streamline the customer service process and reduce wait times. 
  
  How to use it: 
  To use ANI, customers must first register their phone number with SAP Customer Service. Once registered, customers can call customer service and their phone number will be automatically recognized. The customer service representative will then be able to access the customer's information and provide assistance. 
  
  Tips & Tricks: 
  When registering for ANI, make sure to provide accurate information so that your phone number can be correctly identified. Additionally, make sure to keep your contact information up-to-date so that customer service representatives can quickly access your information when you call. 
  
  Related Information: 
  For more information on Automatic Number Identification, please visit the SAP Customer Service website or contact your local SAP representative.