What is application area in SAP CS - Customer Service?

SAP Term: application area

• Component: CS

• Component Name: Customer Service

• Description: Component in the Customer Interaction Center which the agent can use to display Internet and Intranet pages. You can also include your own HTML-based applications in this area.

Smart SAP Assistant

• Key Concepts: 
  An application area is a grouping of related SAP components that are used to support a specific business process. In the case of Customer Service (CS), the application area includes components such as Customer Service Order Management, Service Contract Management, and Service Notification Management. These components are used to manage customer service activities such as creating and managing service orders, contracts, and notifications. 
  
  How to use it: 
  The application area for Customer Service can be accessed through the SAP GUI. Once in the application area, users can access the various components and use them to manage customer service activities. For example, users can create and manage service orders, contracts, and notifications. 
  
  Tips & Tricks: 
  When using the application area for Customer Service, it is important to remember that each component has its own set of features and functions. It is important to familiarize yourself with each component before attempting to use it. Additionally, it is important to keep in mind that some components may require additional setup or configuration before they can be used. 
  
  Related Information: 
  For more information on the application area for Customer Service, please refer to the SAP Help documentation or contact your local SAP support team. Additionally, there are many online resources available that provide detailed information on how to use the various components within the application area.