What is 'agent work mode' in SAP CS - Customer Service?

agent work mode - Overview

• Component: CS

• Component Name: Customer Service

• Description: Status of agent activity and whether the agent can accept calls.

agent work mode - Details

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  Key Concepts: 
  Agent Work Mode is a feature of SAP Customer Service (CS) that allows customer service agents to quickly and easily access customer data and process customer requests. It enables agents to quickly access customer information, create and manage customer orders, and process customer requests. 
  
  How to use it: 
  To use Agent Work Mode, agents must first log into the SAP system. Once logged in, they can access the Agent Work Mode screen, which provides a list of customer orders and requests. Agents can then select the order or request they wish to process and enter the necessary information. Once the order or request is processed, the agent can then close the order or request. 
  
  Tips & Tricks: 
  When using Agent Work Mode, it is important to ensure that all customer data is accurate and up-to-date. This will help ensure that customers receive the best possible service. Additionally, it is important to keep track of all orders and requests so that agents can quickly access them when needed. 
  
  Related Information: 
  Agent Work Mode is part of SAP Customer Service (CS). Other features of CS include Customer Relationship Management (CRM), Sales Order Management (SOM), and Service Order Management (SOM). Additionally, SAP also offers a range of other products and services that can be used in conjunction with Agent Work Mode.