What is 'agent' in SAP CS - Customer Service?

agent - Overview

• Component: CS

• Component Name: Customer Service

• Description: Person who handles inbound or outbound calls in a call center.

agent - Details

• 
  Key Concepts: 
  An agent in SAP Customer Service (CS) is a user who is responsible for managing customer service activities. Agents are typically assigned to specific customers and are responsible for managing customer service requests, such as creating service orders, resolving customer complaints, and providing technical support. Agents can also be used to manage customer accounts and provide customer service training. 
  
  How to use it: 
  Agents in SAP CS can be used to manage customer service activities. Agents can create service orders, resolve customer complaints, provide technical support, manage customer accounts, and provide customer service training. Agents can also be used to monitor customer service performance and ensure that customer service goals are met. 
  
  Tips & Tricks: 
  When creating an agent in SAP CS, it is important to assign the agent to the appropriate customer. This will ensure that the agent is able to effectively manage the customer's service requests. Additionally, it is important to ensure that the agent has the necessary skills and knowledge to effectively manage the customer's service requests. 
  
  Related Information: 
  For more information on agents in SAP CS, please refer to the SAP Help Portal or contact your local SAP representative. Additionally, there are a number of online resources available that provide detailed information on how to use agents in SAP CS.