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Component: CRM
Component Name: Customer Relationship Management
Description: An item in a sales document that refers to a main item or a higher-level item. For example, a main item can be a computer that has the following components: monitor, CPU, keyboard, and mouse. The components are subitems of the main item.
Key Concepts: A subitem is a component of an item in the SAP CRM Customer Relationship Management system. It is used to store additional information about an item, such as its quantity, price, and other details. Subitems are used to create a more detailed view of an item and can be used to track changes in the item over time. How to use it: Subitems can be created in the SAP CRM system by selecting the “Create Subitem” option from the item’s menu. This will open a window where you can enter the details of the subitem, such as its quantity, price, and other details. Once you have entered all the necessary information, you can save the subitem and it will be added to the item. Tips & Tricks: When creating subitems in SAP CRM, it is important to ensure that all of the information is accurate and up-to-date. This will help ensure that your items are accurately tracked and that any changes are reflected in the system. Additionally, it is important to keep track of any changes made to subitems so that they can be easily updated in the future. Related Information: Subitems are just one of many components of SAP CRM that can be used to manage customer relationships. Other components include contacts, accounts, activities, and opportunities. Additionally, there are various reports and analytics tools available in SAP CRM that can help you gain insights into customer behavior and trends.