What is soft phone in SAP CRM - Customer Relationship Management?

SAP Term: soft phone

• Component: CRM

• Component Name: Customer Relationship Management

• Description: Software-based telephone that is operated via the screen and offers the same function as the hardware version of the telephone. The telephone is displayed as a graphic on the screen.

Smart SAP Assistant

• Key Concepts: 
  A soft phone is a software-based telephone that allows users to make and receive calls over the internet. It is a type of Voice over Internet Protocol (VoIP) technology, which enables users to communicate using their computers or mobile devices. Soft phones are often used in customer relationship management (CRM) applications, as they allow customers to contact customer service representatives quickly and easily. 
  
  How to use it: 
  Soft phones are easy to use and require minimal setup. All that is needed is an internet connection and a compatible device, such as a laptop or smartphone. Once the software is installed, users can make and receive calls using their computer or mobile device. 
  
  Tips & Tricks: 
  When using a soft phone, it is important to ensure that the internet connection is stable and reliable. Poor connections can lead to poor call quality, which can be frustrating for both parties. Additionally, it is important to ensure that the device being used is compatible with the soft phone software. 
  
  Related Information: 
  Soft phones are just one type of VoIP technology. Other types of VoIP technology include IP phones, which are physical phones that connect directly to the internet, and hosted VoIP systems, which are cloud-based systems that allow users to make and receive calls from any device with an internet connection.