What is 'service order management' in SAP CRM - Customer Relationship Management?

service order management - Overview

• Component: CRM

• Component Name: Customer Relationship Management

• Description: Covers the entire service processing lifecycle, from the creation of service order quotations, through service orders, to service confirmations.

service order management - Details

• 
  Key Concepts: 
  Service order management is a component of SAP Customer Relationship Management (CRM) that enables businesses to manage customer service orders. It provides a comprehensive view of customer service orders, including order status, order history, and customer information. It also allows businesses to track and manage service orders from start to finish. 
  
  How to use it: 
  Service order management can be used to create and manage customer service orders. It allows businesses to track the progress of each order, from the initial request to the completion of the service. It also provides a comprehensive view of customer information, including contact details, order history, and payment information. Additionally, it can be used to generate reports on customer service orders and analyze trends in customer service performance. 
  
  Tips & Tricks: 
  When using service order management, it is important to ensure that all customer information is up-to-date and accurate. This will help ensure that orders are processed quickly and efficiently. Additionally, it is important to regularly review customer service performance reports in order to identify areas for improvement. 
  
  Related Information: 
  Service order management is closely related to other components of SAP CRM, such as sales force automation and marketing automation. Additionally, it can be integrated with other SAP applications, such as SAP ERP and SAP Business Warehouse.