What is 'leading system' in SAP CRM - Customer Relationship Management?

leading system - Overview

• Component: CRM

• Component Name: Customer Relationship Management

• Description: A system in a mySAP.com system landscape that always contains the current information for the document, application and Customizing. &EXAMPLE& During an exchange of data in a system landscape with Mobile, Online and SAP R/3, Online is the leading system.

leading system - Details

• 
  Key Concepts: 
  A leading system is a system in SAP that is used to manage customer relationships. It is the main system for managing customer data, such as contact information, sales orders, and customer service requests. It is also used to track customer interactions and analyze customer behavior.
  
  How to use it: 
  The leading system in SAP CRM Customer Relationship Management can be used to manage customer data, track customer interactions, and analyze customer behavior. It can also be used to create reports and dashboards that provide insights into customer trends and behaviors. Additionally, it can be used to create marketing campaigns and track their effectiveness.
  
  Tips & Tricks: 
  When using the leading system in SAP CRM Customer Relationship Management, it is important to ensure that all customer data is up-to-date and accurate. Additionally, it is important to regularly review reports and dashboards to identify any potential issues or opportunities for improvement.
  
  Related Information: 
  The leading system in SAP CRM Customer Relationship Management is closely related to other systems in the SAP suite, such as SAP ERP (Enterprise Resource Planning) and SAP BW (Business Warehouse). Additionally, it can be integrated with other third-party systems, such as Salesforce or Microsoft Dynamics.