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Component: CRM
Component Name: Customer Relationship Management
Description: Predefined industry-specific replication model, which is set globally for a client, in order to generate industry-specific R/3 runtime objects.
Key Concepts: An industry template is a pre-configured set of CRM Customer Relationship Management (CRM) components that are tailored to the needs of a specific industry. It provides a comprehensive set of features and functions that are designed to meet the unique requirements of that industry. The template includes components such as customer segmentation, customer service, marketing automation, sales force automation, and analytics. How to use it: The industry template can be used to quickly and easily configure a CRM system for a specific industry. It provides a comprehensive set of features and functions that are designed to meet the unique requirements of that industry. The template includes components such as customer segmentation, customer service, marketing automation, sales force automation, and analytics. Tips & Tricks: When using an industry template, it is important to customize the template to meet the specific needs of your organization. This can be done by adding or removing components, customizing existing components, or creating new components. Additionally, it is important to ensure that the template is regularly updated with new features and functions as they become available. Related Information: For more information on industry templates and how they can be used to configure a CRM system for a specific industry, please refer to the SAP Help Portal or contact your local SAP representative.