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Component: CRM
Component Name: Customer Relationship Management
Description: Generated by the system during activity scheduling, based on employee working hours and existing activities. In Enterprise, it is also possible to generate activity proposals based on your customers' working hours and existing activities. Activity proposals are displayed in the calendar, and can be rejected or accepted, and, if applicable, rescheduled within your calendar.
Key Concepts: Activity Proposal is a feature in SAP CRM Customer Relationship Management that allows users to create and manage activities related to customer relationships. It enables users to create and manage activities such as sales calls, emails, meetings, and other customer-related tasks. The activity proposal feature also allows users to assign activities to other users and track the progress of activities. How to use it: To use the Activity Proposal feature in SAP CRM, users must first create an activity proposal. This can be done by selecting the “Create Activity Proposal” option from the main menu. Once the activity proposal is created, users can add activities to it by selecting the “Add Activity” option from the main menu. Users can then assign activities to other users and track their progress. Tips & Tricks: When creating an activity proposal, it is important to include all relevant information such as the customer name, contact information, and any other relevant details. This will help ensure that all activities are properly tracked and completed in a timely manner. Additionally, it is important to assign activities to the appropriate users so that they can be completed efficiently. Related Information: For more information on how to use the Activity Proposal feature in SAP CRM, please refer to the official SAP documentation or contact your system administrator.