What is 'service technician' in SAP CRM-SLC - Solution Sales Configuration?

service technician - Overview

• Component: CRM-SLC

• Component Name: Solution Sales Configuration

• Description: A business role that is responsible for installation and maintenance of ordered products.

service technician - Details

• 
  Key Concepts: 
  A service technician is a user in the SAP CRM-SLC Solution Sales Configuration component who is responsible for providing technical support and services to customers. The service technician is responsible for troubleshooting customer issues, providing technical advice, and helping customers with product installation and configuration. 
  
  How to use it: 
  The service technician is responsible for responding to customer inquiries, troubleshooting customer issues, and providing technical advice. The service technician can also help customers with product installation and configuration. The service technician should be knowledgeable about the product and be able to provide accurate information to customers. 
  
  Tips & Tricks: 
  The service technician should be familiar with the product and be able to provide accurate information to customers. It is important for the service technician to stay up-to-date on product updates and changes in order to provide the best customer experience. 
  
  Related Information: 
  The service technician should also be familiar with other SAP components such as SAP ERP, SAP HANA, and SAP Business Suite. Additionally, the service technician should have a good understanding of customer relationship management (CRM) processes and procedures.