What is 'technically completed' in SAP CRM-S4-SRV - S4CRM: Service Management?

technically completed - Overview

• Component: CRM-S4-SRV

• Component Name: S4CRM: Service Management

• Description: Status of a business transaction when it has been fully billed and journal entries have been created for all associated billing documents.

technically completed - Details

• 
  Key Concepts: 
  Technically completed is a status in SAP Service Management that indicates that all technical activities related to a service request have been completed. This status is used to indicate that the service request has been successfully completed and is ready for customer acceptance. 
  
  How to use it: 
  In SAP Service Management, when a service request is created, it is assigned a status of “Open”. As the service request progresses, the status will be updated to “In Progress” and then “Technically Completed” when all technical activities related to the service request have been completed. Once the service request has been technically completed, it can be accepted by the customer. 
  
  Tips & Tricks: 
  When setting the status of a service request to “Technically Completed”, make sure that all technical activities related to the service request have been completed and that the customer is satisfied with the results. 
  
  Related Information: 
  For more information on SAP Service Management, please refer to the SAP Help Portal (https://help.sap.com/viewer/product/SAP_CRM_SERVICE_MANAGEMENT/7.0).