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Component: CRM-S4-SRV
Component Name: S4CRM: Service Management
Description: Umbrella term for individual rules that can be used to respectively determine a billing plan’s settlement periods, billing dates, and pricing dates.
Key Concepts: A settlement rule is a tool used in SAP Service Management to define the conditions under which a service order is settled. It is used to determine the cost of a service order and the revenue that will be generated from it. The settlement rule also defines the cost elements that will be used to calculate the cost of the service order. How to use it: The settlement rule is used to define the conditions for settling a service order. It can be used to define the cost elements that will be used to calculate the cost of the service order, as well as the revenue that will be generated from it. The settlement rule can also be used to define discounts or surcharges that may apply to a service order. Tips & Tricks: When creating a settlement rule, it is important to ensure that all of the necessary cost elements are included in the rule. This will ensure that all costs associated with a service order are accurately calculated. Additionally, it is important to ensure that any discounts or surcharges are correctly applied when settling a service order. Related Information: Settlement rules are part of SAP Service Management, which is part of SAP's Customer Relationship Management (CRM) suite of products. For more information on SAP Service Management, please visit https://www.sap.com/products/crm-service-management.html