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Component: CRM-S4-SRV
Component Name: S4CRM: Service Management
Description: A situation template used to inform customer service managers when the planned end date of a service order item is after the due date for this item.
Key Concepts: Planned End Date Is After Due Date is a term used in SAP Service Management. It occurs when the planned end date of a service order is after the due date. This can happen when the service order is created with a due date that is too short for the planned end date to be met. How to use it: When creating a service order, it is important to ensure that the planned end date is not after the due date. If it is, then the service order will not be completed on time and could lead to customer dissatisfaction. To avoid this, it is important to set realistic due dates that allow for enough time for the planned end date to be met. Tips & Tricks: When setting due dates for service orders, it is important to consider any external factors that could affect the completion of the order. For example, if there are any delays in obtaining parts or materials, then this should be taken into account when setting the due date. Related Information: For more information on SAP Service Management, please refer to the SAP Help Portal (https://help.sap.com/viewer/product/S4CRM/).