1. SAP Glossary
  2. S4CRM: Subscription Order Management
  3. subscription order management


What is subscription order management in SAP CRM-S4-SOM - S4CRM: Subscription Order Management?


SAP Term: subscription order management

  • Component: CRM-S4-SOM

  • Component Name: S4CRM: Subscription Order Management

  • Description: The process of managing business solutions as combinations of products and subscriptions to usage-based services recurring fees, usage-based charges, and one-off charges. You can further manage subscription product-specific data and subscription orders. You can also use contract change processes to manage subscription contracts. Subscription Order Management allows you to work in a revenue sharing model by using partner agreements and partner agreement orders.


Smart SAP Assistant

  • Key Concepts: 
    Subscription Order Management (SOM) is a component of SAP S/4HANA Cloud that enables customers to manage their subscription-based orders. It provides a comprehensive set of features for managing subscription orders, including order entry, order processing, and order fulfillment. SOM also provides the ability to track and monitor customer subscriptions, as well as the ability to generate reports and analytics. 
    
    How to use it: 
    SOM can be used to manage subscription orders from start to finish. It allows customers to enter orders, process them, and track their progress. Customers can also use SOM to generate reports and analytics on their subscription orders. Additionally, SOM provides the ability to monitor customer subscriptions and make changes as needed. 
    
    Tips & Tricks: 
    When using SOM, it is important to ensure that all customer information is up-to-date and accurate. This will help ensure that orders are processed correctly and that customers are receiving the correct services. Additionally, it is important to regularly review customer subscriptions and make any necessary changes or adjustments. 
    
    Related Information: 
    For more information on Subscription Order Management, please visit the SAP Help Portal at https://help.sap.com/viewer/product/S4CRM_SOM/Cloud/en-US. Additionally, you can find more information on SAP S/4HANA Cloud at https://www.sap.com/products/s4hana-cloud.html.
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