What is work rule template set in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: work rule template set

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: What managers apply to create default work rule values for an employee when making the employee available for scheduling. Work rule templates are attached to default settings groups during configuration. Templates make maintaining work rules faster and keep the values consistent for all employees associated with a specific default settings group.

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• Key Concepts: 
  A work rule template set is a feature of the SAP CRM-RPL-ICS Interaction Center Agent Scheduling component. It is used to define the rules and parameters that govern how agents are scheduled for work. This includes defining the number of agents needed, the hours they should work, and any other criteria that should be taken into account when scheduling. 
  
  How to use it: 
  Work rule template sets are created in the SAP CRM-RPL-ICS Interaction Center Agent Scheduling component. The user can define the parameters of the work rule template set, such as the number of agents needed, the hours they should work, and any other criteria that should be taken into account when scheduling. Once the parameters have been defined, the user can then assign agents to the work rule template set. 
  
  Tips & Tricks: 
  When creating a work rule template set, it is important to consider all of the factors that may affect how agents are scheduled. This includes taking into account any holidays or special events that may affect agent availability, as well as any other factors that may affect scheduling. Additionally, it is important to ensure that all of the parameters are properly defined so that agents are scheduled correctly. 
  
  Related Information: 
  For more information on how to use work rule template sets in SAP CRM-RPL-ICS Interaction Center Agent Scheduling, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tips and tricks for using this feature effectively.