What is premium rate in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: premium rate

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: Represents the hourly wage to be paid to an employee for either working overtime or working during a holiday. The system uses this information when computing the estimated cost of a schedule.

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• Key Concepts: 
  Premium rate is a feature of the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It allows an organization to set different pay rates for different types of work, such as overtime or weekend shifts. This allows the organization to better manage their labor costs and ensure that employees are compensated fairly for their work. 
  
  How to use it: 
  Premium rate can be set up in the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. The administrator can set different pay rates for different types of work, such as overtime or weekend shifts. This allows the organization to better manage their labor costs and ensure that employees are compensated fairly for their work. 
  
  Tips & Tricks: 
  When setting up premium rate in the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP, it is important to consider the impact that different pay rates may have on employee morale and productivity. It is also important to ensure that all employees are aware of the different pay rates and how they will be applied. 
  
  Related Information: 
  For more information on setting up premium rate in the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tips and tricks for setting up premium rate in SAP.