What is period hours to date in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: period hours to date

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: A work rule determining the hours scheduled for a contract employee for a specific period through to the current date.

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• Key Concepts: 
  Period Hours to Date is a feature of the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It allows users to view the total number of hours worked by an agent during a specific period of time. This feature is useful for tracking agent performance and ensuring that agents are meeting their goals. 
  
  How to use it: 
  To use Period Hours to Date, users must first select the period they wish to view. This can be done by selecting a start and end date from the calendar. Once the period has been selected, users can view the total number of hours worked by an agent during that period. 
  
  Tips & Tricks: 
  When using Period Hours to Date, it is important to remember that the total number of hours worked may not be accurate if an agent has taken any breaks or vacations during the period in question. It is also important to note that this feature only tracks hours worked and does not take into account any other factors such as productivity or quality of work. 
  
  Related Information: 
  For more information on Period Hours to Date, users can refer to the SAP Help documentation or contact their local SAP support team. Additionally, users can also refer to other resources such as online forums and blogs for tips and tricks on how to best use this feature.