What is organization type in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: organization type

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: A company, office, sales team or sales manager responsible for generating revenue. The organization type can be defined by the user in Customizing. Then the sales manager assigns sales quotas to each organization type for quarter and each year.

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• Key Concepts: 
  Organization type is a feature of the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It is used to define the type of organization that an agent belongs to, such as a call center, retail store, or customer service department. This information is used to determine the scheduling rules and availability of agents for different types of tasks. 
  
  How to use it: 
  Organization type can be set up in the SAP system by going to the CRM-RPL-ICS Interaction Center Agent Scheduling component and selecting the “Organization Type” option. From there, you can select the type of organization that an agent belongs to and set up the scheduling rules and availability for that type of organization. 
  
  Tips & Tricks: 
  When setting up organization types in SAP, it is important to consider the different types of tasks that agents may be assigned to. This will help ensure that agents are available for the tasks they need to complete and that scheduling rules are set up correctly. 
  
  Related Information: 
  For more information on setting up organization types in SAP, please refer to the official SAP documentation on CRM-RPL-ICS Interaction Center Agent Scheduling.