What is operating hours in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: operating hours

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: The open and close times for a location.

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• Key Concepts: 
  Operating hours are the times when a business is open and available to customers. In SAP CRM-RPL-ICS Interaction Center Agent Scheduling, operating hours are used to define when agents are available to take customer calls. Operating hours can be set up for individual agents or for a group of agents.
  
  How to use it: 
  To set up operating hours in SAP CRM-RPL-ICS Interaction Center Agent Scheduling, go to the “Operating Hours” tab in the Agent Scheduling application. Here, you can define the start and end times for each day of the week. You can also specify whether the operating hours are for an individual agent or a group of agents. 
  
  Tips & Tricks: 
  When setting up operating hours, make sure to take into account any holidays or other days when the business may be closed. This will ensure that customers are not able to call in during those times and that agents are not scheduled to work on those days. 
  
  Related Information: 
  For more information on setting up operating hours in SAP CRM-RPL-ICS Interaction Center Agent Scheduling, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/CRM_RPL_ICS/7.0/en-US/f3f9a8d2b6c14e8f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5f9a7d3c2b5/.