What is non-transition zone in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: non-transition zone

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: A period of time during the business day when the system cannot schedule a shift to start or end when calculating or recalculating a schedule.

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• Key Concepts: 
  Non-transition zone is a term used in the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It refers to a period of time when agents are not available to take calls or respond to customer inquiries. This period of time is usually used for breaks, lunch, or other activities that require the agent to be away from their desk. 
  
  How to use it: 
  In order to use the non-transition zone feature, you must first set up the parameters for the zone. This includes setting the start and end times for the zone, as well as any other restrictions that may apply. Once these parameters are set, agents will be unable to take calls or respond to customer inquiries during this period of time. 
  
  Tips & Tricks: 
  It is important to ensure that the non-transition zone parameters are set correctly in order for the feature to work properly. Additionally, it is important to ensure that all agents are aware of the non-transition zone and understand when they are not able to take calls or respond to customer inquiries. 
  
  Related Information: 
  For more information on setting up and using the non-transition zone feature in SAP CRM-RPL-ICS Interaction Center Agent Scheduling, please refer to the official SAP documentation.