What is mandatory task in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: mandatory task

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: Business activity that has a fixed amount of time to be applied to the schedule. Mandatory tasks are not time or volume based. Employees performing construction work is an example of a mandatory task.

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• Key Concepts: 
  A mandatory task in SAP CRM-RPL-ICS Interaction Center Agent Scheduling is a task that must be completed by an agent before they can move on to the next task. It is used to ensure that all necessary steps are taken in order to complete a process. 
  
  How to use it: 
  In order to use a mandatory task, an agent must first select the task from the list of available tasks. Once selected, the agent must complete all of the required steps in order to complete the task. Once all of the steps have been completed, the agent can then move on to the next task. 
  
  Tips & Tricks: 
  It is important to remember that a mandatory task must be completed before an agent can move on to the next task. This ensures that all necessary steps are taken in order to complete a process. Additionally, it is important to make sure that all of the required steps are completed in order for the task to be considered complete. 
  
  Related Information: 
  For more information about SAP CRM-RPL-ICS Interaction Center Agent Scheduling, please visit the SAP website at https://www.sap.com/products/crm-rpl-ics-interaction-center-agent-scheduling.html. Additionally, there are many online resources available that provide detailed information about how to use this software.