What is location in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: location

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: An org. unit using workforce management to schedule its employees. Companies can have one or more locations running workforce and a single physical site can house multiple locations. Typically, the larger the number of locations the smaller number of employees at each location. Examples include interaction centers, shops, retail outlets, department stores, contact centers.

Smart SAP Assistant

• Key Concepts: 
  Location is a term used in the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It is used to define the physical location of an agent, such as a call center or office. This allows for the scheduling of agents to be done in a more efficient manner. 
  
  How to use it: 
  In order to use the location feature, an administrator must first define the locations that will be used. This can be done by entering the address and other relevant information for each location. Once this is done, agents can then be assigned to specific locations and their schedules can be managed accordingly. 
  
  Tips & Tricks: 
  When setting up locations, it is important to ensure that all relevant information is entered accurately. This will help ensure that agents are scheduled correctly and that their availability is accurately reflected in the system. Additionally, it is important to keep track of any changes that are made to locations so that they can be updated in the system accordingly. 
  
  Related Information: 
  For more information on how to use the location feature in SAP, please refer to the official documentation provided by SAP. Additionally, there are many online resources available that provide helpful tips and tricks for using this feature effectively.