What is indicator group in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: indicator group

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: Predefined sets of volume indicators managers choose to include when creating a location forecast. Indicator groups help speed the forecasting process allowing managers to select one or more indicator groups rather than having to select each volume indicator individually.

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• Key Concepts: 
  An indicator group is a component of the CRM-RPL-ICS Interaction Center Agent Scheduling system. It is used to define the criteria for assigning agents to customer interactions. Indicator groups are used to determine which agents are best suited for a particular customer interaction based on their skills, availability, and other factors. 
  
  How to use it: 
  Indicator groups are created in the CRM-RPL-ICS Interaction Center Agent Scheduling system. They can be used to assign agents to customer interactions based on their skills, availability, and other criteria. The system will then use the indicator group to determine which agents are best suited for the customer interaction. 
  
  Tips & Tricks: 
  When creating an indicator group, it is important to consider all of the criteria that will be used to assign agents to customer interactions. This includes skills, availability, and other factors that may be relevant. Additionally, it is important to ensure that the indicator group is regularly updated with new information as it becomes available. 
  
  Related Information: 
  For more information about indicator groups and how they are used in the CRM-RPL-ICS Interaction Center Agent Scheduling system, please refer to the SAP documentation. Additionally, there are many online resources available that provide further information about indicator groups and how they can be used in SAP systems.