What is importance cost in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: importance cost

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: Value for a scheduling parameter which the system uses to prioritize its calculations when generating a schedule. The interdependence of all importance costs determines which parameters have more or less significance during schedule processing. Organizations can change the importance costs in order to generate schedules which they feel better meet their business requirements.

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• Key Concepts: 
  Importance cost is a feature of the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It is used to assign a numerical value to the importance of a task or activity. This value is then used to prioritize tasks and activities in order to optimize the use of resources. 
  
  How to use it: 
  Importance cost can be used to assign a numerical value to tasks or activities in order to prioritize them. This value can be assigned manually or automatically based on criteria such as urgency, complexity, or customer satisfaction. The importance cost can then be used to determine which tasks should be completed first in order to optimize the use of resources. 
  
  Tips & Tricks: 
  When assigning importance cost, it is important to consider the impact that each task or activity will have on the overall performance of the organization. It is also important to consider the resources available and how they can be best utilized in order to achieve the desired outcome. 
  
  Related Information: 
  Importance cost is closely related to resource optimization, which is a process of maximizing the efficiency and effectiveness of resources in order to achieve desired outcomes. Resource optimization can be achieved through various methods such as task prioritization, resource allocation, and process automation.