What is home location in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: home location

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: The org. unit to which the employee is assigned through business partner processing. When entered into the workforce management system, you see this employee listed for his or her home location when viewing employees in a Tree View and selecting the home location from the Org. Unit drop down. An employee can be scheduled for shifts: At his or her home location when he or she has a local work area assignment. Outside of his or her home location when he or she has a shared work area assignment.

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• Key Concepts: 
  Home Location is a feature of the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It allows agents to be assigned to a specific location, such as a branch office or call center, and to be scheduled for shifts at that location. This ensures that agents are available when needed and that they are not overworked. 
  
  How to use it: 
  To use the Home Location feature, an administrator must first set up the locations in the system. This includes entering the address, contact information, and other details about each location. Once the locations have been set up, agents can be assigned to them. Agents can then be scheduled for shifts at their home location or at other locations as needed. 
  
  Tips & Tricks: 
  When setting up locations in the system, it is important to make sure that all relevant information is entered accurately. This will ensure that agents are able to find their home location easily and that they are scheduled correctly. Additionally, it is important to keep track of which agents are assigned to which locations so that scheduling conflicts can be avoided. 
  
  Related Information: 
  The Home Location feature is part of the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. Other features of this component include agent availability management, shift scheduling, and resource optimization. For more information about this component, please refer to the SAP documentation.