What is 'fiscal calendar variant' in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

fiscal calendar variant - Overview

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: The definition of your business calendar, including the number of fiscal periods, and any special periods you wish to define. The system uses the fiscal calendar variant when selecting prior weeks for history when referencing months or years in the fiscal calendar.

fiscal calendar variant - Details

• 
  Key Concepts: 
  A fiscal calendar variant is a type of calendar used in SAP software to define the fiscal year and periods. It is used in the CRM-RPL-ICS Interaction Center Agent Scheduling component to define the start and end dates of the fiscal year, as well as the number of periods within the fiscal year. 
  
  How to use it: 
  To use a fiscal calendar variant, you must first create it in the SAP system. This can be done by going to the “Define Fiscal Calendar Variants” transaction in the SAP system. Once created, you can assign it to an agent scheduling plan in the CRM-RPL-ICS Interaction Center Agent Scheduling component. 
  
  Tips & Tricks: 
  When creating a fiscal calendar variant, make sure to select the correct start and end dates for the fiscal year. Also, make sure to select the correct number of periods for the fiscal year. This will ensure that your agent scheduling plans are accurate and up-to-date. 
  
  Related Information: 
  For more information on creating and using fiscal calendar variants, please refer to SAP’s official documentation on CRM-RPL-ICS Interaction Center Agent Scheduling.