What is 'core requirement' in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

core requirement - Overview

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: The minimum number of employees that can be scheduled within a work area and the minimum allowable proficiency level of those employees. The system meets core requirements when generating a schedule regardless of workload demands. For example, scheduling at least two employees at a jewelry counter throughout the day even when the demand would be for only one employee.

core requirement - Details

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  Key Concepts: 
  Core requirement is a term used in SAP software to refer to the basic functions and features that are necessary for a particular component or application to work properly. In the case of the CRM-RPL-ICS Interaction Center Agent Scheduling component, core requirements include the ability to schedule agents, manage customer interactions, and track customer data. 
  
  How to use it: 
  The core requirements of the CRM-RPL-ICS Interaction Center Agent Scheduling component can be used to ensure that agents are scheduled efficiently and that customer interactions are managed effectively. This can be done by setting up rules and parameters for scheduling agents, tracking customer data, and managing customer interactions. 
  
  Tips & Tricks: 
  When using the CRM-RPL-ICS Interaction Center Agent Scheduling component, it is important to keep in mind that the core requirements should be met in order for the component to work properly. Additionally, it is important to ensure that all rules and parameters are set up correctly in order to maximize efficiency and effectiveness. 
  
  Related Information: 
  For more information on core requirements and how they relate to SAP software, please refer to the SAP Help Portal or contact your local SAP representative. Additionally, there are many online resources available that provide detailed information on how to use the CRM-RPL-ICS Interaction Center Agent Scheduling component.