What is 'budgetary constraint' in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

budgetary constraint - Overview

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: Allows location managers to adjust the workload in order to meet budget requirements based upon one of the following constraints: Number of hours scheduled Payroll Payroll percent Sales per hour

budgetary constraint - Details

• 
  Key Concepts: 
  Budgetary constraint is a feature of the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It allows users to set a budget for the number of agents that can be scheduled for a given period of time. This helps to ensure that the number of agents scheduled does not exceed the budgeted amount. 
  
  How to use it: 
  To use budgetary constraint, users must first set a budget for the number of agents that can be scheduled for a given period of time. This can be done by entering the desired budget in the “Budgetary Constraint” field in the CRM-RPL-ICS Interaction Center Agent Scheduling component. Once this is done, the system will automatically ensure that the number of agents scheduled does not exceed the budgeted amount. 
  
  Tips & Tricks: 
  It is important to remember that budgetary constraint only applies to agents that are scheduled within a given period of time. If an agent is scheduled outside of this period, then budgetary constraint will not apply. Additionally, it is important to note that budgetary constraint only applies to agents and not other resources such as equipment or materials. 
  
  Related Information: 
  For more information on budgetary constraint and other features of the CRM-RPL-ICS Interaction Center Agent Scheduling component, please refer to SAP’s official documentation.