What is 'batch' in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

batch - Overview

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: A collection of schedule and/or forecast calculation requests for one or more locations launched using background processing. Batch requests typically originate from the corporate or headquarters office rather than from a specific location.

batch - Details

• 
  Key Concepts: 
  A batch is a group of tasks that are related to each other and can be processed together. In the context of the CRM-RPL-ICS Interaction Center Agent Scheduling component, a batch is a group of tasks that are related to the scheduling of agents in an interaction center. 
  
  How to use it: 
  The batch feature in the CRM-RPL-ICS Interaction Center Agent Scheduling component allows users to create batches of tasks related to agent scheduling. This allows users to quickly and easily manage multiple tasks related to agent scheduling at once. 
  
  Tips & Tricks: 
  When creating batches of tasks related to agent scheduling, it is important to ensure that all tasks in the batch are related and can be processed together. This will help ensure that the batch is processed efficiently and effectively. 
  
  Related Information: 
  For more information on the CRM-RPL-ICS Interaction Center Agent Scheduling component, please refer to the SAP Help Portal.