What is age qualifier in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: age qualifier

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: The minimum and maximum ages for employees whose age may impose legal constraints on when they can be scheduled. For example, setting an age qualifier for employees 17 years old and younger when the can only work a specific number of hours per week.

Smart SAP Assistant

• Key Concepts: 
  Age Qualifier is a feature in the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It allows users to define the age of an agent in order to determine their availability for a particular task. Age Qualifier is used to ensure that agents are not overworked or underutilized. 
  
  How to use it: 
  To use Age Qualifier, users must first define the age of an agent in the system. This can be done by entering the age in the “Age Qualifier” field in the Agent Scheduling component. Once this is done, users can then set up rules and conditions based on the age of the agent. For example, they can set up rules that require agents to be available for certain tasks only if they are within a certain age range. 
  
  Tips & Tricks: 
  When setting up Age Qualifier rules, it is important to consider the workload of agents and ensure that they are not overworked or underutilized. Additionally, it is important to consider the skills and experience of agents when setting up rules, as this will help ensure that tasks are assigned to agents who are best suited for them. 
  
  Related Information: 
  Age Qualifier is just one of many features available in the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. Other features include resource scheduling, task assignment, and resource optimization. Additionally, there are many other components of SAP that can be used to manage resources and tasks more effectively.