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Component: CRM-MSA
Component Name: Mobile Sales
Description: A means of reporting the time a service technician spends on an order operation. It is possible to split the total time spent into various categories for example, different activity types and also to create multiple time confirmations for example, partial or complete for one order operation.
Key Concepts: Time Confirmation is a feature of the CRM-MSA Mobile Sales Assistant (MSA) that allows users to quickly and accurately record the time spent on a customer visit. It allows users to enter the start and end times of their visit, as well as any additional notes or comments. This information is then stored in the MSA and can be used for reporting and analysis. How to use it: To use Time Confirmation, users must first log into the MSA. Once logged in, they can select the “Time Confirmation” option from the main menu. This will open a new page where they can enter the start and end times of their visit, as well as any additional notes or comments. Once all of the information has been entered, users can click “Save” to store the information in the MSA. Tips & Tricks: When entering start and end times for a customer visit, it is important to be as accurate as possible. This will ensure that all of the data is accurately recorded and can be used for reporting and analysis. Additionally, it is important to enter any additional notes or comments that may be relevant to the customer visit. This will help provide more context for any reports or analysis that may be done later on. Related Information: For more information about Time Confirmation, please refer to the CRM-MSA Mobile Sales Assistant User Guide. Additionally, you can contact your local SAP representative for more information about this feature and how it can be used in your organization.