What is Solution Database in SAP CRM-MD - Master Data?

SAP Term: Solution Database

• Component: CRM-MD

• Component Name: Master Data

• Description: A repository of information which is stored in the form of problems and solutions, and indexed for immediate retrieval. Problems and solutions can be defined using, for example, free-text descriptions in several languages and customized attributes. You can structure multiple relationships between problems and solutions, and navigate easily between them.

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• Key Concepts: 
  Solution Database Component (SDC) is a component of the SAP CRM-MD Master Data module. It is a database that stores and manages all the data related to customer solutions. This includes customer-specific data such as product information, pricing, and service agreements. It also stores data related to customer interactions, such as customer inquiries, complaints, and feedback. 
  
  How to use it: 
  The Solution Database Component can be used to store and manage customer data in an organized manner. This data can then be used to create reports and analyze customer behavior. Additionally, the SDC can be used to create customer profiles that can be used for marketing purposes. 
  
  Tips & Tricks: 
  When using the Solution Database Component, it is important to ensure that all customer data is up-to-date and accurate. This will help ensure that reports and analyses are accurate and reliable. Additionally, it is important to regularly review the data stored in the SDC to ensure that it is still relevant and useful. 
  
  Related Information: 
  The Solution Database Component is part of the SAP CRM-MD Master Data module. Other components of this module include Customer Relationship Management (CRM), Marketing Data (MD), and Business Intelligence (BI). Additionally, the SDC can be integrated with other SAP modules such as Sales & Distribution (SD) and Materials Management (MM).